Refund policy

To help to ensure your experience is the best, we only work with authorized sellers to help protect product integrity and prevent against product tampering. If for any reason you're unhappy with a Capstar® or NextStar® product purchased from an authorized seller or directly from our website, we’ll gladly work to make it right.* WE ARE HERE TO HELP. If you are unhappy with your Capstar or NextStar experience our customer care team is available Monday-Friday, 8 a.m. to 4 p.m. CST. You can call us at 1-800-224-7387. Please have the following ready to help us provide the best service; your full legal name, product name, mailing address and Proof of Purchase. The Proof of Purchase can be a receipt, original packaging or applicators. Photos can be sent via social media, email or mail. You may be asked to provide a lot number from the package, to help us to continue to provide quality products. One offer is available per household.

*Subscription orders from capstarpet.com cannot be refunded once the product has shipped. Please be sure to cancel your subscription prior to shipment.